Frequently Asked Questions

To place an order, simply browse our catalog, add desired books to your cart, and proceed to checkout. You'll need to create an account or log in, provide shipping information, and complete payment.

We accept various payment methods including credit/debit cards (Visa, MasterCard), bank transfers, USSD, and mobile money. All payments are processed securely.

Orders can be modified or cancelled within 1 hour of placement. After that, the order enters processing and cannot be changed. Contact customer support immediately for assistance.

Yes, we use industry-standard SSL encryption to protect your information. We do not store credit card details on our servers.

Yes, we offer special pricing for bulk orders. Please contact our sales team at sales@guramaconsultancy.com.ng with your requirements for a custom quote.

Shipping costs vary based on location and order size. Standard shipping within Nigeria starts at ₦1,500. Free shipping is available for orders over ₦15,000.

Delivery times vary by location: Major cities: 2-3 business days, Regional areas: 3-5 business days, Remote areas: 5-7 business days.

Yes, we ship to most countries worldwide. International shipping typically takes 7-14 business days. Shipping costs are calculated at checkout.

Once your order ships, you'll receive a tracking number via email. You can also track your order in your account dashboard under "My Orders".

If your package is significantly delayed beyond the estimated delivery time, please contact our customer support. We'll investigate and keep you updated.

We accept returns within 30 days of delivery for physical books in original condition. Digital products are non-refundable unless the file is corrupted.

Log into your account, go to "My Orders", select the order, and click "Return Item". Follow the instructions to print a return label and ship the item back.

If the return is due to our error (wrong item, damaged), we cover return shipping. For other reasons, the customer is responsible for return shipping costs.

Refunds are processed within 5-7 business days after we receive and inspect the returned item. The credit will appear in your account based on your bank's processing time.

Yes, exchanges are processed as a return and new purchase. Return the unwanted item for a refund, then place a new order for the desired item.

Click on "register" in the top navigation bar. Fill in your details including name, email, and password. Verify your email address to activate your account.

Click on "Login" then "Forgot Password". Enter your email address, and we'll send you a link to reset your password.

After logging in, go to "My Account" and select "Profile Settings". You can update your personal information, shipping addresses, and payment methods.

Yes, contact customer support to request account deletion. Note that order history and other records may be retained for legal purposes.

After purchase, digital books are available in your account under "Transaction order". You can download them in PDF or EPUB format.

Yes, our digital books are compatible with most e-reader apps on smartphones, tablets, and computers. Use apps like Adobe Digital Editions or any PDF reader.

You can download each digital book up to 5 times within 30 days of purchase. After that, access expires to protect copyright.

Contact customer support with your order number, and we'll provide a new download link for the file.